2. Purchase Information

2.1.1 Company Information

Email: support@hasta.se

Open Mon-Fri: 08.00-16.00. Lunch break between 12.00-12.30.

Address: Hasta AB, Fabriksgatan 14, 731 50 Köping

The following terms and conditions apply to all orders placed by customers acting as private individuals with Hasta AB on Hasta AB's website. By placing your order, you agree to comply with the terms and conditions set forth herein.

2.1.2 Prices and Fees

Our prices may change due to circumstances beyond Hasta's control, such as significantly altered raw material prices, currency fluctuations, or changed VAT. The prices stated on the website apply at the time of order. Prices shown are exclusive of shipping and any payment fees. All prices include VAT at the current rate. We reserve the right for an item to be out of stock or discontinued, and for any printing or typing errors. Should a price adjustment occur, you will be contacted by us and given the opportunity to cancel the purchase. If you have already made a payment, the full amount will be refunded to you if you do not wish to proceed with your order.

2.1.3 Our Current Fees

Shipping Cost:
Standard package (up to 110 cm): 59 SEK
Longer package (110 cm – 260 cm): 179 SEK
Bulky goods (from 261 cm): 599 SEK

Free shipping for orders over 899 SEK. Does not apply to bulky goods.

Return Cost:
Standard package (up to 110 cm): 59 SEK
Longer package (110 cm – 260 cm): 179 SEK
Bulky goods (from 261 cm): 599 SEK

2.1.4 Payment Methods

We offer payment via Klarna Checkout. In connection with your registration, we use your personal identification number to verify your address. Through Klarna Checkout, we offer invoice payment, partial payment, card payment, and direct payment.

Our invoices are sent via email when the order is shipped from us. The invoice has a due date of 14 days. More information and full terms and conditions for Klarna's payment methods can be found at Klarna.se

The prices of our products are stated in Swedish Kronor, including VAT. The price applicable at the time of ordering is valid, regardless of whether the price increases or decreases afterwards.

In the checkout, you can see the total price including VAT and any shipping costs. In the checkout, you will also find complete shipping and payment terms.

2.1.5 14-day right of withdrawal

If you are not satisfied, you have a 14-day right of withdrawal after receiving the item. As a consumer, you must contact Hasta within the 14-day withdrawal period via email or by registering the return on the website.

Return your item within 30 days after you have registered your return. If we have not received your return within this time, we will assume that you have decided not to return your item and will close your return case.

NOTE! The right of withdrawal does not apply to custom-made or specially ordered items.

Return shipping costs will apply. The item must be returned in an unaltered and unopened condition in its original packaging. If possible, we ask you to return the item in its original outer packaging as a parcel or letter. Return shipping is charged regardless of the package size or number of items.

Fill in the return form enclosed in your package and state what you are returning.

2.1.6 Right of Withdrawal

• If you choose to return the entire order and nothing is damaged, we will refund the full amount within 30 days, excluding shipping costs; return shipping will be added. Please note that it may take up to 14 days for the refund to be registered with Klarna.
• The withdrawal period begins at the earliest on the day you receive the delivery and packing slip.
• Always save the outer carton/packaging so you can use it to return the product. We are unable to send new packaging, and you as the customer are responsible for packaging your return appropriately and ensuring that the product is delivered to us in its original condition.

2.1.8 Complaint

• Register your complaint via the website here.
• If the package is damaged, it is important that you report it directly upon delivery to the shipping company as they are responsible for transit damage.
• Changes to measurements are not possible in connection with a complaint. In case of a complaint, the complained-about item will be replaced with a new product of the same design and with the same measurements as stated in the original order. We are unable to cover external costs such as carpenters or seamstresses.
• If you choose to return the entire order and nothing is damaged, we will refund the full amount within 30 days, excluding shipping costs; return shipping will be added. Please note that it may take up to 14 days for the refund to be registered with Klarna.
• The withdrawal period begins at the earliest on the day you receive the delivery and packing slip.
• Always save the outer carton/packaging so you can use it to return the product. We are unable to send new packaging, and you as the customer are responsible for packaging your complained-about item appropriately and ensuring that the product is delivered to us in its original condition.
• Please note that all complaint cases are handled via email. We need documentation of the dialogue and therefore cannot handle complaint cases via chat or telephone.

2.1.9 Consumer Purchase Act

An item shall be considered faulty if it does not correspond to the description given for the item on the website. If the item is faulty, you must make a complaint within a reasonable time from when you noticed or should have noticed the defect. If no complaint is made within 3 years of delivery, the right to complain about a defect ceases. For the item to be considered faulty, it must have been faulty at the time of delivery. If we cannot agree on the fault or who is responsible for it, we recommend that you contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden). We always follow their recommendations. The Swedish Consumer Agency's website www.konsumentverket.se

2.1.10 How to return a product:

Standard packages:

1. Register your return online at Register return
2. Tick the return box on the accompanying sheet you received with your package, and send this back with the item.
3. Use the return shipping label you received with the package to send the item back. We need to receive your item within 30 days after you have registered your return for the return to be approved.

Once we have received and approved the return, we will refund the money to your account, minus the return shipping cost.

Long packages (delivered to you by UPS):

1. Register your return online at Register return
2. We will send you a return shipping label and a tag after you have registered the return online (you will receive it by email the next working day).
3. Tick the return box on the accompanying sheet you received with your package, and send this back with the item.
4. Fill in the packing slip and attach it and the aforementioned sheet to the package, and print out the tag and tape it to the package.
5. Contact UPS to book a pickup of the package.

Once we have received and approved the return, we will refund the money to your account, minus the return shipping cost.

2.1.11 Unclaimed packages

• We charge a fee of 350 SEK for unclaimed packages, which corresponds to the actual costs for return shipping and handling.

In case of exchange, complaint, or return, you bear the transport risk. You as the customer are responsible for ensuring that the goods are not damaged before you receive and sign for the delivery. Always save the packing slip/return shipping label until the return is completed.

2.1.12 Refund

The amount will be refunded to the same account from which the money was withdrawn.

2.1.13 Deliveries

Our goal is to deliver all our orders within the specified time. For standard products, the delivery time is normally 2-4 business days, and for custom-made products, the delivery time is normally about 3 weeks. Although we strive to deliver within these timeframes, the delivery time may in some cases be extended. If the delivery time exceeds 30 business days for standard goods and 45 business days for custom-made products, you have the right to cancel your purchase and receive a refund. In the event of major delivery delays, we will update you as a customer as soon as possible.

Delivery takes place to the address specified when placing the order. We are unable to change the delivery address afterwards or redirect shipped packages to another address. If the address is incorrect, this must be reported immediately after the order is placed. The existing order will then be cancelled so that a new order can be placed with the correct delivery address. This is only possible if the order has not already been shipped.

We deliver with home delivery by DHL/Postnord or UPS for long packages (over 120 cm). Please note that your order may be divided into two different parcels and in some cases delivered by different shipping companies, for example, if your order contains both rails and curtains.

Please note that for home delivery, delivery is made to the first obstacle, such as a building entrance or curb. Carry-in is not included.

For home delivery with DHL Home, it is important that you book a delivery time no later than two days after receiving the notification regarding delivery options. If you do not book a delivery within this time, the shipment risks being returned.

Home delivery normally takes place on weekdays between 10:00 and 17:00. If you are unable to be home during this time, another person may receive your package by presenting your and their own identification. You can also contact our customer service to completely remove the identification requirement. However, this option incurs an additional cost of 249 SEK for you as the recipient, and the package must still be received by a physical person. It is not possible to have your package left outside the door.

Once you have picked up/received your package, it is important that you immediately open the package to ensure that your order is correct and the products are without visible damage. If you discover any discrepancies in your order, you need to contact us within two days of receiving your package for us to be able to help you. This is important for us to approve your case and rectify the error.

Deliveries with Postnord can be tracked here if you don't have the app: Postnord
Deliveries with DHL can be tracked here if you don't have the app: DHL
Deliveries with UPS can be tracked here if you don't have the app: UPS

2.1.15 Other

Changes to order
We are unable to make changes to an existing order retrospectively. In cases where changes are desired, the order will instead be cancelled completely. This is only possible if the order has not already gone into production or been shipped from our warehouse.

Curtain sewing and shade differences
Fabric is a living material that can be affected by factors such as temperature and humidity. Therefore, we approve a difference of -1.5 cm from the customer's stated measurements. When complaining about measurements, a control measurement is always performed when the curtain is hanging, not lying flat. The curtain is then measured on each side and in the middle. The approved difference between these 3 measuring points is -0.5 cm.

Sometimes batch differences may occur, resulting in a slight difference in shade. A certain batch difference falls within the tolerance, and a larger difference will be communicated under the relevant product. Therefore, if some time has passed since you ordered a fabric sample, it may be advisable to order a new one as fabric samples are always updated from the latest batch.

We never recommend combining custom-made curtains with standard-sized curtains, as the batch differences between them can be significant, even if the fabric and color are the same.

We always recommend ordering a new fabric sample when ordering custom-made curtains, as the fabric sample always represents the current batch.

Do not send advance payments
We are not responsible for money, checks, and stamps sent in letters.

Fraud
We report all fraud and data breaches, as well as attempts thereof, to the police. We reserve the right to refuse or cancel your purchase if we have reason to suspect fraud, data breaches, and/or other forms of misuse of our site.

Minors
Minors (under 18 years old) must have parental consent to place an order.

2.1.16 Force Majeure

Hasta is exempt from penalties for failure to fulfill a certain obligation according to this agreement, if the failure is based on an excusing circumstance as described below, and the circumstance prevents, hinders, or delays the fulfillment.

Excusing circumstances include, but are not limited to, actions or omissions by authorities, new or changed legislation, labor market conflict, blockade, fire, flood, sabotage, or a major accident. Force majeure also includes government decisions that negatively affect the market and products, such as decisions regarding warning labels, sales bans, etc., or an abnormal decline in the market.

2.1.17 Miscellaneous

These terms and conditions apply only if mandatory legislation in your place of residence does not stipulate otherwise, in which case the mandatory legislation shall, of course, apply. If one or more provisions in this agreement are invalid or amended due to legislation in your place of residence, this shall not affect the validity of the remaining contractual provisions.

2.2 Personal Data

2.2.1 Privacy Policy

This policy sets out how Hasta AB (with brands Hasta, Lectus Sängar and Descotex) processes your personal data.

What is personal data? Personal data is any information that can be used, alone or in combination with other information, to identify an individual. That is, any type of information that can directly or indirectly be attributed to a living physical person. This can include, for example, name, email address, but also images and sound recordings processed in a computer, even if no names are included. Encrypted data and various types of electronic identities, such as IP numbers, are considered personal data if they can be linked to physical persons.

What does it mean to process personal data? Any type of handling of personal data is considered processing, regardless of whether it is an automated action or not. This can include, for example, actions such as collecting, registering, storing, modifying, organizing, transferring, or deleting personal data.

Data Controller Hasta AB, organization no. 556477-7828. Fabriksgatan 12, 731 50 Köping.

Providing personal data is voluntary. If you wish to delete or restrict the use of your personal data, please email info@hasta.se, call no. 0221-345 00, or write to Hasta AB, Fabriksgatan 14, 731 50 Köping, and inform us. Please note that the processing of some of your personal data is a requirement to be able to shop with us and use our website.

2.3. What personal data is collected, for what purpose, and how long is it stored?

2.3.1.1 Purpose: Manage purchases/orders and service cases.

Personal data

• Name
• Contact details (e.g., address, email, phone number)
• Your correspondence
• Information about purchase date, place of purchase, any errors/complaints
• Technical data about your product
• Payment history
• Payment information
• Credit information from credit reporting agencies
• Purchase information (e.g., ordered products, delivery address)
• User data for those who have provided information in "My account"

Processing activities

• Delivery (including notification and contacts regarding delivery)
• Identification and age verification
• Payment processing via Klarna
• Handling of complaints and warranty cases
• Communication and answering any questions to customer service, via phone as well as digital channels including social media
• Investigation of service cases including technical support

Legal basis:Fulfillment of the purchase agreement and legitimate interest
We collect this personal data as it is required for us to fulfill our obligations under the purchase agreement and to safeguard our and your legitimate interest in handling service cases. We may be forced to deny you a purchase if the information is not provided, on the grounds that we would then not be able to fulfill our obligations.

Storage period: We store the data until the purchase is completed, delivered, and paid, and thereafter for 36 months to fulfill our warranty obligations and handle any complaint cases.

2.3.1.2 Purpose: Fulfill the company's legal obligations

Personal data

• Name.
• Contact details (e.g., address, email, and phone number)
• Payment history
• Payment information
• Your correspondence
• Information about purchase date

Processing activities

• Necessary processing for fulfilling the company's legal obligations according to legal requirements, court rulings, or government decisions (e.g., the Accounting Act, the Money Laundering Act, or rules on product liability and product safety, e.g., to be able to contact customers regarding product recalls in case of a defective or unsafe item)

Legal basis:Legal obligation.
We collect this personal data as it is required by law. We may be forced to deny you a purchase if the information is not provided, on the grounds that we would then not be able to fulfill our legal obligation.

Storage period: We store the data until the purchase is completed, delivered, and paid, and thereafter for 36 months to fulfill our warranty obligations and handle any complaint cases.

2.3.1.2 Purpose: Evaluate, develop, and improve our services, products, and systems for our customers

Personal data

• Age
• Gender
• Place of residence
• Purchase and user-generated data (e.g., click and visit history and information about purchased products)
• Information about devices and settings, including IP address, browser settings, language settings, operating system, and screen resolution.
• Information about your behavior on our website, e.g., how you found the website, how long you visited different pages, response times, and similar

Processing activities

• Making our website more user-friendly and clearer for you as a customer
• Collecting reviews via the third-party solution Trustpilot
• Preparation of documentation to develop and improve our product range and to give customers the opportunity to influence our product range
• Preparation of documentation to develop and improve our resource efficiency from an environmental and sustainability perspective (e.g., by streamlining purchasing and delivery planning)

Legal basis:Legitimate interest.
We collect and process this data as it is necessary to satisfy our and your legitimate interest in a simple and clear purchasing process, a user-friendly experience of our services, products and systems, and for our customers to be able to provide us with feedback and influence us to become a better supplier.

Storage period: We store the data for 36 months from collection.

2.3.1.4 Purpose: Send digital newsletters with offers and information to subscribers

Personal data

• Email address
• IP address
• Time of registration
• Browser and/or email client

Processing activities

• Transfer to the MailChimp platform, which provides the solution for sending newsletters
• Creation of your personal offers and general membership offers.
• Creation of personal and relevant email campaigns via Mailchimp
• Analysis of newsletter results to see who opened the email and who clicked on links

Legal basis:Legitimate interest.
The processing is necessary to satisfy our and our subscribers', who have given consent to receive newsletters, legitimate interest in offers and information in email campaigns.

Storage period: Until consent is withdrawn by manually unsubscribing from our newsletter.

2.3.1.5 Purpose: Deliver a personalized experience of our services

Personal data

• Name
• Username
• Age
• Gender
• Place of residence
• Purchase history

Processing activities

• Creation of personalized content on our website
• Improvement of your user experience of our website, e.g., by saving your favorites and shopping cart to facilitate future purchases
• Creation of relevant product recommendations/advertisements on Facebook
• Creation of relevant search results on Google

Legal basis:Legitimate interest.
We collect and process this data as it is necessary to satisfy our and your legitimate interest in personalized offers and relevant marketing.

Storage period: From the time you visit our website and for a period of 26 months.

2.4. Who has access to your personal data?

Personal data may be disclosed to Hasta's partners if it is necessary to provide our services. Personal data is disclosed to authorities only where required by law or official decision. We share your personal data with the following partners:

• Logistics companies and freight forwarders to deliver your goods
• Payment solutions such as Klarna
• Marketing companies
• IT services (companies managing the operation and development of our website)
• Google Analytics
• Facebook
• Mailchimp
• Trustpilot

2.5. Cookies

Hasta uses cookies to improve the website. Some cookies are necessary for the website to function properly, while others are used for us to improve the website and user experience or for marketing.

A cookie is a small amount of data that most websites you visit send to your browser and that is stored there. Cookies are typically used to improve the user experience by remembering which language you want to use, if you are logged in, which screen you are using, etc.

We use cookies for:
– To keep you logged in while you are on the site
– To improve your user experience, e.g., by saving the items you put in your shopping cart between sessions
– For marketing purposes

We use:

1) Session cookies (a temporary cookie that expires when you close your browser or device).
2) Persistent cookies (cookies that remain on your computer until you delete them or they expire).
3) First-party cookies (cookies set by the website you visit).
4) Third-party cookies (cookies set by a third-party website. We primarily use these for analytics, e.g., Google Analytics, and also for collecting reviews via Trustpilot).

You can also control the use of cookies via your browser or device. Our website and services may not function correctly, or at all, if you block or delete certain cookies.

2.6. Where do we process your personal data?

We strive for your personal data to be processed within the EU/EEA. All of our own processing of your personal data takes place within the EU/EEA. The data that we share with, and that is handled by, MailChimp, Facebook, and Google may be transferred to and stored in countries outside the EU/EEA.

Mailchimp, Facebook, and Google operate in accordance with GDPR and ensure the same security for your personal data as within the EU/EEA.

2.7. How long do we store your personal data?

You can read how long we store personal data for each purpose for which we collect personal data under point 1. However, we never store personal data longer than necessary.

2.8. Your rights

Right of access: You have the right to request information about the personal data we hold about you at any time. You have the right to know what we collect, where it is stored, how it is used, and why we collect, process, and store your information.

Right to rectification: In the case of incorrect or incomplete data, you have the right to request that it be corrected. As a member of Hastahome.se, you can change certain data on My Pages.

We may still need to store certain data if it is necessary for the purposes for which it was collected or processed. We also have the right to refuse your request if there are legal obligations that prevent us from immediately deleting certain data.

Right to restriction: You also have the right to restrict our processing of your personal data.

Right to data portability: You have the right to request that the personal data we hold about you be transferred to another data controller.

Right to erasure: You can withdraw your consent regarding the use of your personal data at any time, and you also have the right to have your personal data erased and to stop any future collection and use of data. If you wish to delete your personal data, you can either email info@hasta.se, call no. 0221-345 00, or write to Hasta AB, Fabriksgatan 14, 731 50 Köping.

2.9. How is your personal data protected?

We want you to feel secure with our processing of your personal data and use IT systems to protect its confidentiality, integrity, and availability. We have taken necessary security measures to protect your personal data against unlawful or unauthorized processing. We do not collect more data than necessary, and your personal data is not processed, or accessed by, more people than necessary for us to fulfill our stated purposes.

The Swedish Data Protection Authority
The Swedish Data Protection Authority is responsible for supervising the application of legislation. You can also contact them if you believe a company is handling personal data incorrectly.

2.10. Changes to the policy

We reserve the right to change this policy and will notify you of such changes with reasonable notice. If you do not approve the changes, you can refuse consent or withdraw any previously given consent.