Customer service
Chat/email
Chat with our AI assistant 24/7. You can also email us at support@hasta.se or use the form below.
Call us
Do you want to talk to us? Call us at 0221-345 00, open between 08:00-16:30.
FAQ
See all frequently asked questions
Delivery
What is the shipping cost?
Shipping costs are SEK 59 and SEK 179 for longer goods (over 110cm) respectively. For orders over SEK 899, shipping is free!
For extra-long products, goods over 260 cm, an additional long goods shipping fee of SEK 599 applies. For orders with long goods shipping, free shipping over SEK 899 does not apply.
Has my order gone through?
If your purchase has gone through, you will receive an order confirmation immediately after the purchase has been made. Don't forget to check your spam folder in case it's there!
Can I change my order?
No, once the purchase is complete, you cannot change your order. If you forgot something, you can place a new order, and if you regret something, you can return the item to us later.
Payment
What payment methods are available?
We offer payment through Klarna Checkout. In connection with your registration, we use your social security number to verify your address. Through Klarna Checkout, we offer invoice payment, partial payment, credit card payment, and direct payment.
Our invoices are sent via email when the order is dispatched from us. The invoice has a due date of 14 days. More information and full terms and conditions about Klarna's payment methods can be found at Klarna.se
How do I get my money back on a return?
The amount will be refunded to the same account from which the payment was made.
Where can I view my invoice?
If you have chosen invoice as your payment method, you will find it in your account at Klarna.
Log in to your Klarna account to view all information about your invoice. There, you can see the due date, amount, purchase date, and more.
Returns
How long is my right of return?
If the product does not fit in your window, you can return it to us within 14 days of receiving the product.
Are returns free?
Yes, we have a return fee. For standard packages, it is SEK 59, and for packages longer than 110 cm, it is SEK 179.
For extra-long products, items over 260 cm, long goods shipping of SEK 599 applies.
How do I advertise a product?
If you need to make a complaint about a product, please use our online form.