• Julia Nilstål
Since 2021, Hasta has been offering digital consultations for curtain and sun protection planning – a service that has become incredibly popular with customers!
Questions like "How long and wide should the curtains be?", "What's the best way to hang them?", and "How can I make my bedroom really dark?" are just some of the concerns that Emmally Boscarino, Online Sales Advisor at Hasta, helps to answer.
Free expert assistance
Emmally dedicates almost all of her work time to offering personalized online consultations to the company's customers. By booking a digital consultation, customers receive tailored assistance in choosing the perfect curtain or sun protection solution for their home. The service is completely free of charge and allows customers to connect from home in peace and quiet – a convenience that has undoubtedly contributed to the service's popularity.
In a daily life where time is often short, many appreciate the simple process and accessibility. However, according to Emmally, it's not just convenience that makes the consultation so sought-after.
"There are many factors to consider when choosing curtains – such as measurements, color, fabric choice, and accessories – which makes many customers feel unsure where to start. My job is to listen to the customer's needs and wishes and then recommend a complete solution that fits perfectly. That's something I notice customers really appreciate!"
Get help with everything – or just what you need
Emmally explains that each customer's unique needs and preferences determine how much or how little help they require during the consultation. For those who already have a clear vision of the final result, ordering fabric samples and measuring windows or the room before the meeting can save a lot of time. This allows the quote to be prepared more quickly and the order to be placed immediately.
For customers who feel more unsure, for example about color choices and fabric, Emmally is happy to offer extra guidance. The digital setup makes this process particularly smooth, as the customer can show windows and rooms directly via the camera, which provides more personal and effective advice.
"By booking a digital consultation, the customer can focus on the fun part of choosing curtains – fabric, color, and design – and then leave the headache of how the vision will become reality to me. I notice that this makes customers more relaxed and helps them avoid a lot of stress."
Do you also want expert help with curtain planning and sun protection? Book your digital consultation here.
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